Refunds, Return, & Cancellation Policy

1. What to do if there’s a problem with my order?

You can either raise your concern on our official website or get in touch with one of our representatives through the email - You can also call us on +91-9264453108 for a quick response. We will address all your issues as soon as possible.

2. Until when can I return my order?

You can ask for changes and modifications to your website at any point after completion, but we can’t take back your order as it’s specifically designed for your company, and it’s of no use to us.

3. Will I get a full refund if I cancel my order?

If you cancel your order before we have started working on the website, you will get a refund. Once we have started working on your website, then the refund amount will reduce as per the amount of work we have completed on your website. Once the final product is ready, you won’t get any refund.

4. Can I get a refund if I am not able to track my order information?

If you cannot track your product information, you should contact us. We will ensure your website is working properly.

5. What can I do if my order is shipped incorrectly?

As already mentioned, there’s no shipping fault involved. However, if you have any issues with your website in the developing phase, you can raise your complaint on our official website, or you can directly get in touch with us through mail or call.

Dispute Resolution Policy

FirstBit Digital is committed to handling all our client concerns and complaints in a responsive, efficient, and fair way. We consider client complaints and disputes as part of an important feedback and accountability process.

The FirstBit team also acknowledges the right of employees and clients when dissatisfied with an action, inaction, or decision of the company and ensures that all complaints are acknowledged in a timely manner. We make sure that the complainant is kept informed throughout the process without distracting our employees from their responsibilities to the work.